November 10, 2020

Constant changes in technology are driving a whole new set of customer demands. Customers expect immediate access to your business and immediate response from your employees. Customer loyalty to any one business or brand is a thing of the past, making their satisfaction harder to earn and essential to your success.

To keep up with customer demands, businesses must empower their employees with the cloud-based tools they need to succeed. Outdated, premises-based systems simply cannot support the level of responsiveness and flexibility that your employees need to work efficiently. You must now enable your employees to connect anywhere, using any device whether they are in the office, working remotely, or on the go.

Unified Communications as a Service (UCaaS) – Why You Need It?

Switching to UCaaS can allow your business to unlock significant cost savings, but its so much more than that. Streamlining business communications and opting for on-demand, cloud delivery can open the door to new modes of innovation, operations efficiency, flexibility, scalability and increased productivity through mobility, superior reliability and advanced functionality.

In addition, with UCaaS, as with all cloud-based solutions, the service provider takes on the task of updating software so your internal IT team doesn’t have to manage time consuming updates or security patches. And as in-house systems reach end of life, cloud-based solutions adapt with better and more enforced security and privacy policies. In the event of a disaster, UCaaS allows employees to stay in touch with whatever devices are available. Disaster Recovery is often one of the biggest reasons to look at a cloud UC solution.

What Are the Benefits?

  • Secure and streamlined communication
  • Flexibility and scalability
  • Enhanced responsiveness
  • Improved workflow and project management
  • Effortless reporting
  • Reduced upfront capital expenditure (CAPEX) on equipment and software
  • Managed updates and security patches
  • Built-in support

What Services Make Up UCaaS?

  • Email
  • Shared calendars
  • Business applications portal/intranet integration
  • Presence
  • Find me, follow me
  • Instant messaging/chat clients
  • P2P file sharing
  • Desktop telephony
  • Web and video conferencing
  • Mobile IP
  • Web RTC (Real Time Communication)

The difficult decision to transition to the cloud and the desire to keep solutions on-premises for several reasons, including security, data and disaster recovery, and business continuity is a common one. But, there’s no denying the importance of communication convergence. The need for employees to be reachable anytime, anywhere, while being able to prioritize their communications, has never been greater. Countless organizations worldwide are making the switch to cloud-based services and the pay-as-you go pricing model that UCaaS offers.

As a carrier agnostic service provider, Reach Telecom Solutions knows the questions to ask to help you determine which service provider shares your vision and goals. Learn how one of our many carrier partners can help you reach your full communications potential. Contact Valerie at 715-330-4200 or fill out the form below for an assessment of your current voice solution. We’ll identify any gaps, areas of improvement and options for future voice collaboration solutions.