March 14, 2023

Vonage connects virtual teams and offices, enhances business continuity with unified communications, launches contact centers that engage customers via communications APIs and integrates business communications with third-party applications like CRM software.

Vonage collaborates with leading channel, technology, referral, integration and application partners to deliver and support custom solutions for smooth implementation and customer engagement. Partnerships include: Saleforce, ServiceNow, G Suite, Microsoft Dynamics, HubSpot, Slack, Zendesk, Office 365 and more.

As an enterprise communications leader, Vonage supports a wide variety of industries, supplying them with powerful, differentiating tools that transform the way they do business.

Provide doctors with telehealth capabilities utilizing our Video API, enable patients to order prescription refills via SMS, and Integration with Salesforce Health Cloud for personalized patient engagements.

Transportation and Logistics
Provide tracking and privately connect drivers and customers via voice or SMS. Seamlessly tie communications to orders or accounts and automatically reroute calls in the event of an emergency.

Customer Service
Intelligently route contact center interactions based on agent expertise and sentiment analysis. Give customers access to self-service, voice, chat, and email options and/or live agents for real-time assistance.

Utilize CRM integrations to increase billable hours and leverage call recording to always have a record. SMS and voice APIs provide reminders to clients for important trial dates and help reduce missed appointments.

Travel and Hospitality
Send notifications for upcoming stays, changed flights, discounts, and more. Service customers via contact center, app, or social channels and keep a record of all interactions in your CRM to preserve context.

As a telecom solutions expert, REACH takes pride in keeping you connected. Work with a team that understands your individual telecommunication needs and requirements. For more information on the business advantages of switching to Vonage, contact Valerie at 715-330-4200 or fill out our contact form.