February 1, 2022

Many businesses are moving their communication and collaboration solutions to the cloud as they seek to improve communications between employees and increase customer satisfaction. REACH can help make moving your business communications and collaboration to the cloud seamless with its partnership with Vonage.

Adopting cloud-based communications has several benefits.

  • Eliminate expensive legacy systems and stand-alone communication applications. When you shift to the cloud, you will pay only a single provider for all your communication needs.
  • Foster employee and team collaboration by providing cloud-based unified communications for calling, messaging, or video collaboration from a single user interface.
  • Boost employee satisfaction by giving them the flexibility to work from anywhere. Employees can communicate and collaborate with customers at home or in the field.
  • Scale with the growth of your business, whether it’s adding remote offices or employees worldwide.
  • Capture business intelligence through cloud integrations with mission-critical business applications. Give salespeople a wide range of options to communicate and collaborate with customers.

Activate Conversations Everywhere

Vonage Business Communications (VBC) provides a truly omnichannel experience for employees to collaborate internally or engage with customers worldwide using cloud-based voice, messaging, and video collaboration on desktop, mobile apps, or IP-supported devices.

  • Call, message, or video conference from the VBC desktop or mobile app so that geographically dispersed employees can always select their preferred communication channels.
  • Collaborate with employees and customers with Vonage Meetings, built right into your VBC app. Schedule video conferences from an integrated calendaring system, invite up to 100 participants, get HD quality video, record meetings, and share with others.
  • Remove geographical barriers and improve customer satisfaction by enabling local calling to your business wherever customers reside with 50-plus world numbers.

Elevated Communication Experience

  • Enable mobility and productivity with Vonage’s highly elastic platform designed for high availability and cross-region failover, VBC provides tools for advanced productivity while keeping you connected to your global business across desk phones, desktop, laptop, smartphone, or tablet.
  • Create optimal customer journey experiences by integrating VBC seamlessly with Vonage Contact Center to help your organization personalize and capture every conversation you have with your customers by connecting customer insight and agent performance on a single, global communications platform.
  • Lower your total cost of ownership by running across your high-speed internet connection, the platform combines advanced voice and data tools in a single package—no maintenance contracts or expensive equipment required.

Trust the World’s Most Flexible Cloud Communications Platform

Vonage’s flexible platform enables you to easily deploy VBC Desktop, VBC Mobile, or IP Phones to local and international locations.

  • Start communicating or collaborating from anywhere around the world within 25 days.
  • Maintain and manage your VBC account on the highly intuitive Vonage Admin Portal.
  • Ensure reliable cloud-based communication and collaboration with 99.999% uptime*.
  • Get support with Vonage’s Care team right from the start.

As your telecom and IT solutions expert, REACH takes pride in keeping you connected. Learn more about how Vonage can further enable your company’s growth with their full-stack communication solution and unparalleled customer and employee experiences. Connect with us today by calling Valerie at 715-330-4200 or filling out our contact form.