January 5, 2021

At REACH, we understand that managing multiple carriers and troubleshooting communication and IT issues can be burdensome. When do you find time to focus on strategic initiatives? Or improving customer experience? What about researching new technology so your company can grow faster and work smarter?

This is why REACH handles all carrier management, technical support and project management, plus escalations as issues come up. Our highly trained, qualified Managed Solution expert takes on the headache of working with carriers, allowing you to solely focus on strategy and growth.

We Make it Easy

Implementing or changing technology within your organization doesn’t have to be a daunting project. REACH makes it easy for you, removing the burden of carrier management and providing the expertise you need to ensure the technology decisions you’re making will fulfill your business needs long-term.

How do we do it? Our diverse vendor relationships allow for the largest and best pre- and post-sales operations available to you at no additional cost. Take a look at the process we’ve established for clients across all industries, large and small.

Our process:

  • Discuss business strategy, operational dependencies, success indicators and desired outcomes
  • Outline business needs and concerns (capex, productivity, overhead, resources, etc.)
  • Engage solution engineers to determine best-suited services and assist with project scoping and design
  • Assess carrier options and pricing
  • Negotiate pricing and/or request specialized pricing
  • Contract creation, renewal audits and order submission
  • Order tracking and follow ups
  • Project management
  • Oversee milestones
  • Handle order escalations
  • Risk mitigation
  • Ensure install is timely, accurate and fulfills on promises
  • Post install support

One-Stop Solution for All of Your Communication Needs

As your carrier agnostic communications and technology partner, our goal is to help you understand your options, advise carriers based on experience and be there when you need us. Learn how one of our many carrier partners can help you reach your full communications potential. Contact Valerie at 715-330-4200 or fill out the form below for an assessment of your connectivity needs. We’ll identify any gaps, areas of improvement and options for future growth.